Haven Claims

Working smarter, resolving claims effectively and fairly to achieve the right outcome.

UK Coronavirus outbreak notice

Due to the unprecedented situation we all face in the UK, you may experience longer than usual wait times when attempting to contact us by phone. This is whilst we make arrangements to keep all our staff safe during this outbreak.

You can still report claims online here or email us at and one of our Team will respond as soon as possible.

We appreciate your patience during this time.

Who Are We?

Haven Claims are the UK claims handling agents for Haven Insurance.
Based in Sevenoaks, Kent we expertly handle all aspects of Motor Claims from First Notification of Loss to the settlement of the largest and most complex personal injury cases.

Our specialist Teams manage Claims and Customer Experience utilising
  • 24 Hour First Notification of Loss Service
  • Repairer Network managed by our own qualified desktop and field Engineers
  • Roadside accident recovery
  • Dedicated Fleet Relationship Managers
  • Multilingual staff
  • Field based Investigation and Adjusting Teams
  • Counter Fraud Experts
  • Digital Innovation
Expertly Capture New Claims

Our UK based First Response Teams provide expert assistance and ensure the right start to your Customers Claims Journey.

Make The Right Liability Decisions

With both exceptional training and a fully managed desktop and field investigations team we ensure that we arrive at the correct outcome.

Manage The Customer's Journey

Along with the expertly trained staff, we work with a number of premier partners and suppliers to ensure your customers will have the best possible experience when managing their claims.

Settle Valid Claims

Dedicated Intelligence, Claims Validation and Field Investigation Teams combine their expertise with cutting edge Counter Fraud Technology in the battle against Fraud.

Act And Work As A Team

Our internal and external teams work closely to ensure the right outcome for our customer.