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 Contact Us

Need to make a Claim?

We have a number of different ways for you to contact us in the event of you needing to make a claim, however, we do recommend that you call our 24 Hour New Claims Line to discuss it fully with you.

You can use any of the contact methods listed below.

If you have been involved in an accident, you must always:
  • Get into a safe position before you start exchanging details, i.e. away from the risk of other traffic.
  • Never admit liability at the scene of the accident.
  • Exchange names, addresses and phone numbers with everyone involved.
  • Exchange registration numbers & make/model of vehicle.
  • Take pictures of the vehicles, the registration number of the vehicles and any passengers.
  • If safe to do so also try to take pictures of the accident scene.
  • If there are any witnesses get their names, mobile number and their address.
  • If any party is injured, notify the police at the scene of the accident.
Call Us

Call us on our 24 Hour 365 Days a Year New Claims Line:

0345 0920700
Email Us

Prefer to send us an email?  Then send it to:

[email protected]

Want us to call you back?  Send the following text:

Text "CLAIM" to 83118
Glass Claim

Need to make a claim for your windscreen or glass?  Call Auto Windscreens direct on:

0345 0920703
Online Here

Need to discuss an existing claim?

If you would like to discuss an existing claim then you can contact using any of the methods above, or alternatively if you need to send us something by post then our address details are below.

Non-Fault Claim
0330 3310714
Fault or Other Claim
0345 0920700

Whenever you contact us please remember to quote you Claim Reference Number whenever possible.

Example Claim Number: 2016/PCA/0123456

Sending Post?

If you have anything you need to post to us then you can send it to our address below:

Haven Claims

Suite 2A, Second Floor

160 London Road



TN13 1BT

E: [email protected]

P: 01732 747100

F: 01732 747101